Privacy Policy

Last Update: 25.09.2025

Who We Are

ESLReady.org is a website operated by PLS Professional Language Services and this website provides subscriptions for Business English teaching materials.

Owner and Controller of your Personal Data:

ESLReady.org operated by PLS Professional Language Services
Jeannette Allen
Sudetenstr. 102
85567 Grafing
Germany
Email: info@pls-training.de

2. What Personal Data We Collect

When you use our website, we may collect the following personal data:

  • Account Information: Name, address, email address, username.

  • Subscription Information: Plan details, start and renewal dates.

  • Communication Data: Messages, emails, or inquiries you send us.

  • Usage Data: How you use our website, e.g., pages visited and interactions.

  • Billing Data: Payments are processed exclusively by third-party service providers (e.g., Stripe, or others). We do not collect or store your bank account or credit card information.

 3. How We Use Your Data

We process your personal data only when we have a legal basis to do so. This includes:

  • Contractual necessity: To provide your subscription and manage your account.

  • Legal obligations: For tax, accounting, or regulatory compliance.

  • Legitimate interests: To improve our services, prevent fraud, and secure our website.

  • Consent: When you opt in to newsletters or marketing.

 4. Sharing Your Data

We may share your personal data with:

  • Payment providers: For billing and subscription management. Sensitive payment data including credit card information is handled solely by PCI-DSS certified payment gateways. ESL Ready by PLS professional Language Services does not directly store, process, view or handle credit card information and does not have the ability to retrieve or view information from the aforementioned payment gateways.

  • Service providers: For hosting, email delivery, and analytics.

  • Legal authorities: If required to comply with laws or legal processes.

We ensure that any third party we appoint complies with GDPR and protects your data.

In addition to the data controller, in some cases, data may be accessible to certain persons acting in roles involved with operating this website (administration) or external third parties (for example, technical service providers, mail carriers, hosting providers, IT companies). A list of such third parties can be provided by the data controller on request.

5. Data Retention

We keep your personal data only as long as necessary:

  • Account data: For as long as you have an active subscription.

  • Legal/accounting records: As required by law (e.g., tax regulations).

  • Marketing data: Until you withdraw your consent.

6. Your Rights

You have the following rights regarding your personal data:

  • Right to access – Request a copy of your data.

  • Right to rectification – Correct inaccurate or incomplete data.

  • Right to erasure – Request deletion of your data ("right to be forgotten").

  • Right to restrict processing – Limit how your data is used.

  • Right to data portability – Receive your data in a portable format.

  • Right to object – Stop processing for direct marketing or legitimate interest.

  • Right to withdraw consent – If processing is based on consent.

To exercise these rights, please contact us at: info@pls-training.de

7. Cookies and Tracking (please see our dedicated Cookie Policy)

Our website may use cookies or similar technologies to:

  • Enable essential site functionality.

  • Improve user experience.

  • Collect anonymous usage statistics.

You can manage cookies through your browser settings.

8. Data Security

We implement appropriate technical and organisational measures to protect your data from unauthorised access, loss, misuse, or disclosure.

9. International Transfers

If we transfer your data outside the European Economic Area (EEA), we ensure appropriate safeguards (e.g., Standard Contractual Clauses) are in place.

10. Contact Information

If you have questions or concerns about this Privacy Policy, please contact us:
Email: info@pls-training.de
Address: PLS Professional Language Services, Sudetenstr. 102, 85567 Grafing, Germany

We will endeavour to answer your requests as promptly as possible. If, for some reason, we are unable to respond to your request, we will notify you of the facts or legal reasons why we cannot comply with your request. If your request relates to data not processed by us, we will inform you which physical or legal person you should address your request to.

You also have the right to lodge a complaint with your local Data Protection Authority if you believe your rights are violated.

Information supplied here is relevant to the English language website ESLREADY.org. For further information on how PLS Professional Language Services generally handles personal data in German, please refer to our PLS website: Data protection at Professional Language Services.

Aviso de Privacidade – LGPD (Brasil)

Data de Vigência: 23.09.2025
Última Atualização: 23.09.2025

Esta seção aplica-se a indivíduos localizados no Brasil, de acordo com a Lei Geral de Proteção de Dados (Lei nº 13.709/2018 – LGPD).

1. Dados que Coletamos

·         Dados de identificação (nome, endereço de e-mail, login de conta)

·         Detalhes de pagamento (processados com segurança por provedores de pagamento terceirizados; não armazenamos os dados completos do cartão)

·         Informações técnicas (endereço IP, tipo de navegador, informações do dispositivo)

·         Histórico de compras e preferências

2. Finalidades do Tratamento

·         Processar e entregar suas compras

·         Fornecer suporte ao cliente

·         Enviar comunicações importantes sobre o serviço

·         Melhorar nosso site e serviços

·         Enviar comunicações de marketing (com o seu consentimento)

3. Bases Legais para o Tratamento

·         Execução de contrato: para fornecer os produtos adquiridos por você

·         Cumprimento de obrigações legais: por exemplo, requisitos fiscais e contábeis

·         Legítimo interesse: por exemplo, melhorar serviços, prevenir fraudes

·         Consentimento: por exemplo, para envio de comunicações de marketing

4. Compartilhamento de Dados

·         Processadores de pagamento e instituições financeiras

·         Provedores de hospedagem e serviços de TI

·         Autoridades legais ou regulatórias (quando exigido por lei)

·         Não vendemos dados pessoais.

5. Retenção dos Dados

·         Mantemos os dados pessoais apenas pelo tempo necessário para cumprir as finalidades descritas acima, salvo quando a lei exigir período de retenção maior.

6. Seus Direitos segundo a LGPD

·         Confirmar a existência de tratamento de seus dados

·         Acessar os dados pessoais que possuímos sobre você

·         Corrigir dados incompletos, inexatos ou desatualizados

·         Solicitar anonimização, bloqueio ou eliminação de dados desnecessários ou excessivos

·         Solicitar a portabilidade de seus dados a outro fornecedor

·         Revogar o consentimento (quando o tratamento se basear em consentimento)

·         Solicitar a exclusão dos dados tratados com base em consentimento

·         Apresentar reclamação à Autoridade Nacional de Proteção de Dados (ANPD)

7. Informações de Contato

·         Controlador de Dados / Encarregado (DPO):

·         ESL Ready by PLS Professional Language Services/Jeannette Allen

·         info@pls-training.de

U.S. Privacy Notice (California Residents)

Effective Date: 23.09.2025
Last Updated: 23.09.2025

This section applies only to residents of the State of California, in accordance with the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA).

1. Categories of Personal Information We Collect

·         Identifiers (such as name, email address, account login)

·         Commercial information (purchases, transaction history)

·         Internet or network activity (IP address, browsing data, device information)

·         Geolocation data (approximate, based on IP address)

·         Professional or educational information (if you provide it voluntarily, e.g., school/teaching affiliation)

·         We do not sell personal information.

2. Purposes of Collection

·         Process and deliver purchases

·         Provide customer support

·         Improve our services

·         Comply with legal obligations

·         Send marketing communications (with your consent)

3. Your Rights Under CCPA/CPRA

·         Right to Know what categories of personal information we collect, use, and share

·         Right to Access specific pieces of personal information we hold about you

·         Right to Delete your personal information (with certain legal exceptions)

·         Right to Correct inaccurate personal information

·         Right to Opt Out of the sale or sharing of your personal information (we do not sell personal data)

·         Right to Non-Discrimination for exercising your privacy rights

4. How to Exercise Your Rights

·         You may exercise these rights by contacting us at:

·         Email: info@pls-training.de

·         We may need to verify your identity before fulfilling your request.

5. Authorised Agents

·         California residents may designate an authorised agent to make a request on their behalf.